The Brick Pitt Meadows — Furniture Store in Pitt Meadows

Reviews of The Brick Pitt Meadows

• Aaron

  Added 2016.09.10

  I bought a peace of furniture here more then a month ago, the sales person who helped me told me they only had one left and I had to buy it right away if I wanted it... well here I am more then a month later still waiting, very unhappy with my experience here, I will never buy anything from the brick again.
• Adam

  Added 2016.06.16

  We bought a set of 2 kids beds and mirror for $1300 here last week. Well beds are nice and work great, but what does not is the mirror. They sold us a mirror which only can be used if bought together with the chest from the same brand. Since we were not told this we bought it and ofter we tried to install it there is no way you can attach this 30KG piece to wall. We called them to solve this but after short reply WE DO NOT ACCEPT RETURNS we were shocked and within minute the phone hangup on us !!! I drove back to the shop in 15 min to complain about it and return it in person. Staff was absolutely horrible! From 3 costumer services people at desk 2 were playing on phones and the lady in the middle was answering a call. after3 min of standing the guy with cellphone noticed me and put down his phone and started to look through the papers on his desk like he was supper busy without saying a word to me. Second lady kept playing with phone without even looking at me. Then the lady who was the only one on line working with some costumer on phone said I will be with you soon... fair enough, hey, 3 workers one is working :)... The lady finished her call and started to talk to me... It was actually the lady my wife reached when she called the shop to complain so she knew what we wanted right away. you would think in person they might finally help you !!!. Well the opposite is the truth. Lady simply cited we do not accept returns since people would be returning stuff if they do not like the colour etc... Well I explained her we bought goods in over $1300 from them this week and beds are very nice and working but the mirror they sold us can not be used without a chest set since it has to be attached to it in order to use it and that is why despite we like it want to return it !. As simple as it sounds the lady was again as a robot reciting WE DO NOT ACCEPT RETURNS !!! I am a polite and patient person but when you hit a wall of stupidity then it is hard to stay calm anymore. So I asked her how would she used a product she bought which is not usable for the purpose you bought it at the first place? She said , well you can have it on the floor :) with a hint of a smile... Or some people hang it anyways even though it is not set up for hanging... So I continued ... would you like me to hang a 30KG mirror which is not even made from solid wood but mixture of materials and veneers over the head of our 2 year old daughter and risk that one night it will fall on her..? No answer !!! Long story short after 30 min debate with 3 of their colleagues I could not talk to manager because he was sick and he left just before I cam to shop... Well I left the mirror in the shop and told them will come back next day to talk to manager personally ! I did and next day I hit the wall even harder :)... The manager / still do not know his name since after I introduced myself and explained him what is going on did not say anything :) who I had the privilege to talk to :) / simply repeated - our corporate rule is NO RETURNS ACCEPTED !!!... Can you imagine how hard it is to talk to a wall of bricks? Well this was harder ! He basically to any of my questions how we can solve the issue with a happy client who spent $1300 in shop and just can not use one item for $100 they sold me since it is not possible to mount it safely to the wall, was only replying, WE DO NOT ACCEPT RETURNS !!! This is mind blowing in 21st century happening in Canada! So when I saw there is no way to get over the head of this guy I asked if I could talk to someone who is above him as the store manager and he said I can send an email from their website but once the email is collected and reviewed it will still end up on his table as a store manager... So technically nothing would change I would just wasted extra time to write it even though I just explained him that any other company we ever didi business with would solve this in less then 3 min in our good costumer experience. So we got a very nice surprise in return for doing a honest business with BRICK we will never shop here again !!!
• Ian

  Added 2015.11.20

  Super unprofessional, I will NEVER go back.
• Timothy

  Added 2015.08.03

  If they do not have the item in stock, they will over promise a delivery date and then claim helpless when it becomes late.....
• Alyssa

  Added 2015.06.07

  There are so many other outstanding companies offering the same products at the same prices, with 100% better customer service. I see no reason to purchase anything from here. I will not be back.
• Jacob

  Added 2014.12.28

  I went in shopping for some furniture. When I walked in not one person greeted me. I had looked at the sales desk to see where they were and they were all lounging in the chairs talking amungst eachother..very unprofessional!! I needed a measuring tape so I could measure the furniture to see if it would fit, and yet still not service after giving me one. They just handing me the measuring tape. I am extremely disappointed with the visit I had made. Clearly they don't want sales if they're not willing to help their customers. I honestly gave up looking because no one was helping me look for what I needed. As I left, I never got a goodbye from any of them. They were too busy socializing to help their customers.
• Alejandro

  Added 2014.10.12

  Friendly staff and Well organised store. Just finished a small interior reno and the place is looking great!
• Isaiah

  Added 2014.04.21

  DO NOT buy from the pitt meadows location.
• Olivia

  Added 2013.11.14

  I don't ever review...but please be aware whenever you purchase anything from the brick..... you are 100% stuck with that item wether it's unopened or not..... they will absolutely not alter this exception. NEVER EVER say yes to there add on' s HDMI cables, wallmounts, pillows... any item you buy, once delivered, it is final.. even if there installers don't use the items you were sold.. yours stuck with them regardless... I am shocked and disappointed with there lack of customer service considering the circumstance.